Privacy Policy
Last updated: 2025-01-01
1. Introduction
Le Grammont ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use and protect your information in accordance with the General Data Protection Regulation (GDPR) and French law Informatique et Libertés.
2. Data Controller
Le Grammont
27 Rue de Grammont, 88160 Ramonchamp, France
Email: privacy@le-grammont.fr
Phone: +33 (0)3 89 00 00 00
3. What data do we collect?
- Reservation data: name, email, phone, payment details
- Stay data: arrival/departure date, room preference
- Communications: messages via contact form or email
- Website usage: cookies, IP address, browser information (with your consent)
4. Purposes of processing
We process your data for:
- Processing reservations and payments
- Providing hotel services
- Responding to your enquiries
- Improving our website and services
- Complying with legal obligations
5. Legal basis
Processing is based on:
- Performance of a contract (booking)
- Legitimate interest (service improvement)
- Consent (marketing, cookies)
- Legal obligation (accounting, tax)
6. Retention period
- Reservation data: 5 years after stay
- Financial data: 10 years (legal obligation)
- Marketing data: until withdrawal of consent
- Website data: 13 months (cookies)
7. Your rights
You have the right to:
- Access your personal data
- Rectification of inaccurate data
- Erasure of your data
- Restriction of processing
- Portability of your data
- Object to processing
Contact privacy@le-grammont.fr to exercise your rights.
8. Sharing with third parties
We only share your data with:
- Our Property Management System (PMS) for booking management
- Payment providers for secure transactions
- Government authorities when legally required
9. Security
We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or damage.
10. Complaints
You can file a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL): www.cnil.fr
11. Changes
This policy may be amended. The latest version is always available on our website.